"Transform sales and marketing efforts with customer-led digital strategies and go-to-market expertise. Enhance brand presence, engagement, and business growth."
At TCC-India Consulting, our Sales & Marketing Consulting service provides the integrated strategy and technology required to unlock accelerated, profitable revenue. We bridge the critical divide between your customer-facing teams and your operational backbone (SAP, Oracle, Tally, Busy). By deploying methodologies like Customer-Led Digital Transformation and leveraging platforms like Microsoft Dynamics 365 Customer Engagement, we ensure every sales and marketing rupee spent is measurable, every customer interaction is optimized, and your brand dominates its competitive space. We turn customer insight into reliable, predictable revenue growth.
Sales & Marketing Consulting is the specialized practice of optimizing the entire Revenue Engine—from initial brand awareness and lead generation (Marketing) through conversion and customer relationship management (Sales). The goal is to maximize the Customer Lifetime Value (CLV) while minimizing the Customer Acquisition Cost (CAC).
This discipline focuses on creating a unified, data-driven approach across the revenue lifecycle:
| Component | Core Focus | Key Business Outcome |
|---|---|---|
| Strategy & Positioning | Defining the target market, value proposition, and Go-To-Market (GTM) plan to establish a defensible competitive position. | Clear roadmap for market share gain and sustained competitive advantage. |
| Enablement & Execution | Implementing technology (CRM, Marketing Automation) and processes to enhance sales force productivity and operational efficiency. | Reduced sales cycle time, increased sales velocity, and higher conversion rates. |
| Customer Experience (CX) | Placing the customer journey at the center of digital transformation and service delivery initiatives. | Improved customer loyalty, higher satisfaction scores, and sustained Customer Lifetime Value (CLV). |
TCC-India offers a comprehensive suite of integrated services designed to achieve market leadership and maximize profitable revenue:
A unified Sales & Marketing strategy is the fastest path to sustainable, high-margin revenue growth.
Strategic pricing and efficient sales execution directly improve Net Realized Price (NRP) and drive superior bottom-line performance.
Precise brand positioning and data-driven marketing eliminate wasted spend, focusing budgets on the highest-converting channels and target audiences.
Superior Customer Experience (CX) and proactive upselling strategies increase retention and grow share of wallet from existing high-value customers.
Automation of administrative tasks like Quote-to-Cash and clear pricing guidance free up sales personnel to focus on high-value selling activities.
Integration of CRM with ERP/Tally/Busy provides a single, trusted view of the customer, unifying objectives across Sales, Marketing, and Finance for better decision-making.
Our execution is rooted in technical integration, leveraging advanced analytics, and ensuring seamless data flow between customer-facing and financial operations.
Establishing real-time data integration between CRM (Dynamics 365 CE) and operational ERPs (SAP/Oracle/Dynamics 365 Finance) to give sales teams immediate visibility into inventory, order history, and customer profitability using ABC data.
Conducting forensic audits of all discounts and rebates (Price Waterfall) and implementing automated discount guardrails in the Quote-to-Cash process within CRM/ERP to eliminate margin leakage.
Leveraging AI/ML models to analyze historical sales velocity, pipeline quality, and win rates, enabling accurate revenue forecasts and identification of high-value upselling opportunities.
Implementing marketing automation platforms integrated with Dynamics 365 Marketing to score leads based on behavioral and demographic data, ensuring only high-quality, sales-ready prospects reach the sales team.
Redesigning sales compensation to reward high-margin sales and focusing KPIs on profitability (using ABC insights) rather than raw volume, aligning incentives with strategic revenue goals.
Mapping the customer journey across all digital and physical touchpoints and implementing unified service solutions to ensure a seamless, frictionless experience for every customer.
We anticipate and solve the primary roadblocks to revenue success—siloed data, channel conflict, and poor technology adoption.
Customer 360 Hub Implementation: Building a centralized data hub within Dynamics 365 that consolidates all customer transaction, behavioral, and financial data to create a single source of truth for decision-making across Sales, Marketing, and Finance.
SFE & Change Management Program: Deploying user-centric CRM designs and linking sales team KPIs (e.g., pipeline accuracy, margin realization) directly to system usage to drive adoption, accountability, and data integrity.
Closed-Loop ROI Tracking: Implementing technology and governance to connect marketing spend to qualified lead generation and actual sales revenue, producing auditable reports that demonstrate Marketing ROI.
Automated Price Guardrails & Governance: Establishing a pricing committee and configuring automated approval workflows with strict discount limits within CRM/ERP systems to eliminate unauthorized margin erosion.
Quote-to-Cash Automation: Applying Lean principles to sales workflows and automating key steps in the Quote-to-Cash cycle using Microsoft Dynamics 365, significantly improving sales velocity and reducing cycle time.